Frequently Asked Questions
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General Electrical Services ⌄
What services does Comfort Electrical Ltd provide?
Installations, repairs, EICRs, solar PV, battery storage, EV chargers, lighting, rewiring and ongoing maintenance.
Are your electricians certified and insured?
Yes, fully qualified and experienced, working to BS 7671 wiring regulations and industry safety standards.
Do you work with both homes and businesses?
Yes, domestic households, landlords, offices, shops, commercial and industrial sites.
Are you insured?
Yes, fully insured for public liability and professional work.
Do you provide free quotes?
Yes, free no obligation quotes. Message or call to get started.
Do you offer emergency callouts?
Yes, urgent issues attended quickly subject to location and availability.
What areas do you cover?
Mainly Central and West London and nearby areas, we travel further for projects.
Can you help with small jobs?
Yes, from a single socket to full installations.
Can you help design lighting for my home?
Yes, lighting design, supply and installation.
Do you handle full rewires?
Yes, partial and full rewires for houses, flats and commercial units.
Can you inspect and test existing wiring?
Yes, inspection and testing including EICR reports.
Do you install outside or garden lighting?
Yes, outdoor, garden, patio and security lighting.
Can you upgrade old fuse boards?
Yes, modern consumer units for improved safety and protection.
Do you install smoke and heat alarms?
Yes, fire detection systems for homes and commercial properties.
Do you install energy efficient lighting?
Yes, LED upgrades and smart lighting solutions.
Can you add extra sockets and switches?
Yes, new outlets, USB sockets and switch plates.
Do you offer maintenance contracts?
Yes, regular plans for landlords, offices, retail and managed properties.
How quickly can you attend?
Varies by schedule and location, we aim to attend as soon as possible.
Do you dispose of old electrical equipment?
Yes, safe removal and disposal where required.
Can you help with tripping electrics?
Yes, we diagnose and repair faults that cause trips or power loss.
Do your electricians clean up after work?
Yes, we leave your space tidy and safe.
How do I book an appointment?
Message us on Google, call or email. It is quick and simple.
Do you guarantee your work?
Yes, all work is guaranteed and completed to high professional standards.
EICRs and Electrical Testing ⌄
Do you carry out EICR inspections?
Yes, Electrical Installation Condition Reports for landlords, homeowners and businesses.
Are your EICRs recognised for landlord compliance?
Yes, carried out by fully qualified NICEIC approved electricians and compliant with legal requirements.
How often do I need an EICR?
Typically every 5 years. Higher risk premises may be 3 years.
Do you carry out EICRs on rental properties?
Yes, landlord safety certificates with digital reports.
How long does an EICR take?
Usually 1 to 4 hours depending on size. We confirm beforehand.
What if my installation fails?
We explain issues clearly, quote for remedials, then retest once compliant.
Do you test commercial and industrial properties?
Yes, offices, shops, warehouses and large sites.
Can you provide certificates for insurance?
Yes, certificates that meet insurance and regulatory requirements.
Do you test fire alarm systems?
Yes, test, inspection and maintenance to British Standards.
Do you test emergency lighting?
Yes, scheduled inspections and logbook management.
Do you provide PAT testing?
Yes, for homes, landlords and commercial properties.
Can you set periodic inspection schedules?
Yes, regular re testing for ongoing compliance.
Do you offer pre purchase electrical surveys?
Yes, to identify issues before you commit.
Do you test HMOs and multi tenant properties?
Yes, we keep multi occupancy properties compliant.
Will I receive the EICR digitally?
Yes, PDF by email for easy storage and sharing.
Will you explain the results?
Yes, we go through the report and any recommended improvements.
Can I get a quote before the inspection?
Yes, clear fixed pricing based on property size.
Do you offer evening or weekend testing?
Yes, to minimise disruption, especially for workplaces.
Are your electricians NICEIC accredited?
Yes, NICEIC approved, all work to BS 7671.
Solar PV and Battery Storage ⌄
Do you install solar panels?
Yes, solar PV for homes and businesses to cut bills and grid reliance.
Do you install battery storage systems?
Yes, store excess solar energy for later use.
Do I need battery storage with solar?
No, but pairing with storage boosts independence and savings.
Can you upgrade an existing solar system?
Yes, inverter upgrades, battery add ons or array expansions.
Do you offer free solar surveys?
Yes, we check roof suitability, shading, system size and expected savings.
How long does installation take?
Most homes 1 to 3 days.
Do you handle DNO applications?
Yes, we manage grid approvals as part of the install.
Can you install solar on flat roofs?
Yes, mounting systems suitable for flat roofs.
Do you install solar for commercial buildings?
Yes, offices, warehouses, shops and industrial sites.
Do you repair or maintain solar?
Yes, servicing, inspections and troubleshooting.
EV charger integration?
Yes, we can run charging from surplus solar where possible.
Will solar panels work on cloudy days?
Solar still generates year round. Output is lower without direct sun and varies by season.
How long does a solar system last?
Panels typically 25 years or more with proper installation and maintenance.
Do you install hybrid inverters?
Yes, we install hybrid systems and can add storage later if suitable.
Do you handle paperwork and certifications?
Yes, documentation, commissioning and certification handled by us.
Can you install solar on new builds and renovations?
Yes, we work with developers, architects and contractors.
Will you show me how to use the system?
Full handover and app support provided.
Do you provide aftercare?
Ongoing support available. Occasional cleaning may be advised depending on location.
Do you remove old or faulty solar equipment?
Yes, we can safely remove and replace old panels, inverters or batteries.
EV Charger Installations ⌄
Do you install EV home chargers?
Yes, driveway or garage units for homes across London.
Do you install EV chargers for businesses?
Yes, offices, retail, car parks and fleets.
Do I need a survey first?
Yes, quick assessment to confirm cable routes, protection and location.
Can I charge my car faster with a dedicated charger?
Yes, much faster and safer than a standard socket.
Do you do all electrical work for chargers?
Yes, wiring, protection devices, testing and certification.
Do you install smart chargers?
Yes, control from your phone, track usage and schedule charging.
Can my charger use surplus solar?
Yes, we can set up your charger to use surplus solar energy where possible.
Will my fuse board need an upgrade?
Sometimes. We assess capacity and explain if upgrades are needed.
How long does installation take?
Typically 2 to 4 hours depending on cable routes.
Can you advise on the best charger?
Yes, recommendations based on your car, setup and budget.
Can you install multiple chargers?
Yes, for commercial sites or homes with multiple EVs, we can install and balance multiple chargers.
Are your EV installations certified and compliant?
Yes, installed and tested to BS 7671 by qualified electricians.
Emergency Callouts and Pricing ⌄
Do you offer emergency electrical callouts?
Yes, urgent callouts subject to location and availability.
How fast can you attend?
We aim to attend as soon as possible. Times vary by area.
Do you charge extra for emergencies?
Evenings and weekends may have higher callout rates. Costs are confirmed up front.
What counts as an electrical emergency?
Power loss, burning smells, tripping circuits, exposed wires, overheating consumer units, or water near electrics.
Smell burning from electrics, what do I do?
Switch off at the consumer unit if safe and contact us immediately.
Can you fix tripping circuits?
Yes, diagnose and safely restore power.
Do you repair storage heaters?
Yes, repair and replace components as needed.
Do you repair electric showers?
Yes, switches, boosters and elements where required.
Fix faulty lights and switches?
Yes, buzzing, flickering or failed fittings resolved.
Repair faulty sockets?
Yes, replace damaged outlets or wiring to restore safe use.
How much do small jobs cost?
Typically from about £80 to £120 depending on location and time.
How much does an EICR cost?
Varies by property size. We give a clear fixed quote before booking.
Fuse board upgrade cost?
Typically £450 to £850 depending on specification and testing.
Fixed prices for some jobs?
Yes, many tasks can be priced up front once scoped.
Free quotes?
Yes, free quotes and consultations.
Can you work to a budget?
Yes, we suggest options to meet your goals.
How do I get a quote?
Message us on Google or WhatsApp, call or email. Quick and easy.
Do you accept card payments?
Yes, bank transfer and major cards.
Do you provide itemised quotes?
Yes, clear itemised pricing so you know what is included.
Is your pricing transparent?
Yes, costs are explained before any work begins, with no surprises.
